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The Vanguard Group

Obtaining new or temporary ID cards

Last updated: 31 Mar 2014  BenefitsMailbox, Ext. 34BEN or 800-407-8576

If you've misplaced any of your FlexCare ID cards and need a replacement, you can contact the provider or go online to print a new one. Follow the instructions below for the specific ID card you need.


  • Medical (including prescription drug coverage):
    • Call Aetna at 800-938-0512 or
    • Visit the Aetna website in Take action.
      • Select Get an ID Card on the left side of the screen.
      • Follow the online instructions. Note: Your nine-digit member ID is four zeros followed by your five-digit crew ID number.
  • Flexible spending account (FSA) debit cards:
    • Contact Aetna immediately at 800-938-0512 if you lose your debit card. Note: FSA debit cards are valid for three years.

Delta Dental

  • Call Delta Dental at 800-471-1282 or
  • Log on to the Delta Dental site and click My ID card on the left side of the screen. Note: Your enrollee ID is your five-digit crew ID number.

Davis Vision

  • Call Davis Vision at 888-393-2583 or
  • Log on to the IBXpress homepage.
    • Click either Request a new ID Card or Print Temporary ID Card under My Self-Service Tools. Note: Your member ID is listed on your card or after you log on to IBXpress. If you do not have your ID card or have not previously logged on the website, you can call Davis Vision to obtain your member ID.