If you've misplaced any of your FlexCare ID cards and need a replacement, you can either contact the provider or go online to print a new one. Follow the instructions below for the specific ID card you need.
- Medical (including prescription drug coverage):
- Call Aetna at 800-938-0512, or
- Visit the Aetna website in Take Action.
- Select Get an ID Card on the left side of the screen.
- Follow the online instructions. Note: Your nine-digit member ID is three zeros followed by your six-digit crew ID number.
- Flexible spending account (FSA) debit cards:
- Contact Aetna immediately at 800-938-0512 if you lose your debit card. Note: FSA debit cards are valid for three years.
- Call Delta Dental at 800-471-1282, or
- Log on to the Delta Dental site and click My ID card on the left side of the screen. Note: Your enrollee ID is your six-digit crew ID number.
- Call Davis Vision at 888-393-2583, or
- Log on to the IBXpress homepage.
- On the top tool bar, click on Benefits, then View/Print ID Card(s). Note: Your member ID is listed on your card or displayed after you log on to IBXpress. If you do not have your ID card or have not previously logged on the website, you can call Davis Vision to obtain your member ID.